Health Informatics Career Framework

save a copy to my computer

Role Title

Ward Clerk

There are 75 learning and development opportunities relevant to this HICF Level and Discipline View development opportunities linked to this HICF Level and Discipline

HICF Reference code

HR-3.3

HICF Discipline

Health Records and Patient Admin

HICF Level

3 - Senior Assistants/Technicians

Role Description

A Ward Clerk contributes to the efficient and effective functioning of a hospital ward where there are specific challenges related to health records. This includes: checking that patients’ health records are available for use by ward staff and have been tracked appropriately on patient information management systems; updating patient information management systems consistent with the assessment and care given to the patient; supplying the necessary range of administration documents for use by ward staff; preparing patient case notes consistent with health record standards and protocols; undertaking administration for patient discharge, transfer and death; maintaining patient confidentiality; undertaking general administrative duties needed on the ward; exchanging information with patients, visitors and staff; and liaising with relevant people, departments and organisations to support patients and staff.

Indicative job titles

Ward Administrator

Attached job description

HR3.3 Ward clerkJD.doc

Other attached files

no files attached

Indicative qualifications

Good general standard of education, including evidence of literacy and numeracy
Basic IT skills (eg European Computer Driving Licence, NHS Elite)
IHRIM Certificate of Technical Competence (CTC)
Qualification at QCF level 3 in Business Administration or Information Technology or equivalent (or equivalent experience)

Related National Occupational Standards (NOS)

Item Title	Standard
CFABAA431 - Use a diary system	NOS
CFABAA621 - Make and receive telephone calls	NOS
ESKIBS2 - Bespoke or Specialist Software	NOS
ESKIEML1 - Using Email	NOS
ESKIICF1 - IT Communication Fundamentals	NOS
ESKIITS1 - IT Security for Users	NOS
ESKIIUF2 - IT User Fundamentals	NOS
ESKIPIM1 - Personal Information Management Software	NOS
ESKIWP1 - Word Processing Software	NOS
SFHHI1 - Identify, and respond to, risks relating to data and information in a health context	NOS
SFHHI21 - Create, store and retrieve paper based health records	NOS
SFHSS02 - Contribute to the effectiveness of work teams	NOS
SFHSS03 - Promote, monitor and maintain health, safety and security in the workplace	NOS
SFHSS04 - Give customers a positive impression of yourself and your organisation	NOS
SFHSS05 - Support and control visitors to services and facilities	NOS
SFHSS07 - Receive, transmit, store and retrieve information	NOS
SFHSS37 - Administer the current records system	NOS

Other related professional standards

Item Title	Standard
Communication Level 2	KSF
Equality and diversity Level 2	KSF
Health, safety and security Level 2	KSF
Information processing Level 2	KSF
Personal and people development Level 2	KSF
Quality Level 2	KSF
Service Improvement Level 1	KSF
Services and project management Level 1	KSF
Full registration - level 1	UKCHIP